Home
Documents and Lists
Create
Site Settings
Help
Helpdesk
Up to FPWeb.NET Sharepoint Demo Site
Important Announcements
Title
New Document for Resolutions available
Please check the Knowledge Base for new items available.
Frequently Asked Questions available
The Frequently Asked Questions Manual is available for viewing in the Knowledge Base.
Blackout in Northwest region
There is a blackout in the Northwest region of the country. Subscribers in that area will not have service until further notice.
Add new announcement
High Priority Active Issues
Description
Time Reported
Product
Due Date
Assigned To
Region
Monitor does not power up
4/25/2005
Product B
4/25/2005
Northwest
Monitor Power failure
4/25/2005
Product C
4/25/2005
Southwest
Test
2/10/2006
Product C
Midwest
Add new item
All Issues
Description
Category : Equipment Issue
(3)
Monitor does not power up
Monitor not responding correctly on command prompt.
How to restart the monitor?
Category : Other
(1)
Field Technician left unused monitors
Category : Outage
(2)
Monitor Power failure
Test
Category : Poor Quality
(1)
Monitor handle cracked
Add new item
Discussion
Subject
Remote Control Manual
Can anyone tell me where I can find the remote control manual?
Add new discussion
Type of Issues Encountered
1. What are the most frequent types of issues helpdesk technicians encounter on a weekly basis?
Bug
0 (0%)
Question
1 (50%)
Technical Failure
1 (50%)
Other
0 (0%)
Total: 2
Knowledge Base
Type
Name
Product1_FAQ
Product1_InstructionManual
Product2_InstructionManual
Add new document
Most Encountered Issues
Description
Monitor does not power up
How to restart the monitor?
Test
Monitor Power failure
Monitor handle cracked
Field Technician left unused monitors
Add new item
Helpdesk Contacts
Job Title
E-mail Address
Supervisor
bradley@southridgevideo.com
Senior Helpdesk Consultant
doris@southridgevideo.com
District Manager
jeff@southridgevideo.com
Add new item
Links
Work Essentials
Windows SharePoint Services Information
Add new link
